Terms & Conditions
You’ll find us at 76 Griffith St, Coolangatta QLD, we are only a few minutes drive from the Gold Coast airport in Coolangatta.
Check in time is 1.30, however we often allow an early check in if the property is available. Please call 1 day prior to confirm this.
You need to collect your keys from our office located at 76 Griffith St, Coolangatta.
Some of our properties are on ‘request only’, which means that we need to confirm the booking for you. Please send us an email if you wish to go ahead, or don’t worry because we will give you a call within 24 hours to confirm your booking.
There are many different tariff changes through the year, off peak times and well as peak times (School Holidays, Easter, Cooly Rocks On, Christmas etc), view our Tariff Calendars here
We have holiday homes available between Tweed Heads and Palm Beach on the Southern end of the Gold Coast – the best end!
Yes, we often have Hot Deals happening! Click here to show all current Hot Deals
Yes! We have a number of pet friendly properties that you’re welcome to stay at with your furry friend, please remember that dogs must be toilet trained and are not allowed on furniture or beds. See our Pet Friendly properties here
Yes! Many of our properties do include free wifi (see properties list here), however if yours doesn’t, don’t worry! Plenty of cafes and restaurants do, as well as the Strand shopping centre and the foreshore park in Coolangatta.
The following properties provide linen for all bookings: Point Break, Tahiti Pearl and Terragonda. If your property is not listed, please remember to bring your own personal linen including sheets, pillow cases, bath mats, bath towels, beach towels and tea towels. Holiday properties are equipped with blankets/doonas and pillows and protectors. We also suggest you bring with you soaps, dish washing liquid, toilet paper etc.
I am flying, I can’t bring linen with me: Linen can be hired locally at a reasonable cost through Hire All – Phone (07) 5536 1379 or website www.goldcoasthireall.com.au
You can pay by direct deposit, credit card or cheque. Credit card fees do apply (1.76% Mastercard and Visa, 1.5% American Express).
You must pay a deposit of 30% of the tariff + the cleaning and booking fee within 48 hours to confirm your booking.
The balance for all bookings is due 30 days prior to arrival. We will send you a reminder email before the due date.
Some of our prestige and/or pet friendly properties require a refundable bond to be paid in advance. Please check the listing details to confirm if a bond is required.
The bond will be refunded once the cleaners have inspected the property on your departure date.
If you paid for your accommodation using a credit card then the bond will be refunded onto that credit card. If you paid your bond by direct debit or cheque, it will be refunded into your bank account. Please provide your bank details upon check out, or alternatively, wait for the email requesting your bank details.
Terms & Conditions
Yes, all guests must complete the registration form regardless of whether you have paid a bond or not. Please note that if you paid for the accommodation using credit card, you must list the same credit card on your registration form.
We prefer that all guests return their registration form prior to arrival, to ensure a fast and easy check in.
As per our booking T&Cs, the deposit in non-refundable once paid and the full tariff will be forfeited for all bookings if cancelled 30 days or less prior to check in date. Please contact Gold Coast Holiday Homes to discuss your circumstances to see if we can offer an alternative solution.
All of our properties are strictly non-smoking within the property. Some of our properties also do not allow smoking on balconies and common grounds. Please check the listing carefully as extra charges will apply if you smoke in non-smoking properties